SHIP OUT ON MONDAY AND WEDNESDAY
ALL PACKAGE ARE PACKED VERY CAREFULLY
· We provide the most competitive shipping price for live fish in the industry with specific Guarantee Policy according to the selected shipping service. The rule of thumb in shipping Live Animal, the shorter transportation, the better for the animal. Please choose the shipping service accordingly. We provide many different shipping services.
· Your Shipment will be departed from Houston,Texas – USA.
Different Policy is strictly applied to these shipping methods below for within USA:
We are proud to have the best customer policy to serve you with for shipping Livestock.
a)Live Arrival Guarantee
It is important for us to be the trusted pet store with this Policy, we guarantee that the fish will be alive when you receive it.
In the rare case of Dead-on Arrival (DOA), please follow our DOA claim steps.
We will replace the new ones, or I will REFUND FISH EXCLUDING SHIPPING.
- NO RETURN FISH
- PLEASE ACCEPT OUR POLICY BEFORE YOU BUY!!!
Failure to do the steps above will violate this policy.
b) Acclimate & Quarantine
All of the livestock that we imported has been through our imported quarantine procedure and pre-shipping quarantine procedure before shipping to you.
THE COLOR OF FISH ON THE PICTURES MAY DIFFERENT FROM YOUR AQUARIUM, COLORS MIGHT BE LIGHTER OR DARKER DEPEND ON LIGHTING YOU USED, fish might arrive lacking color during stress from shipping, but colors will be back to original in a short period of time.